Return & Refund Policy – Zamane Store

At Zamane Store, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

Return & Refund Eligibility

Customers can only apply for a return and refund if:

• The product received is damaged.

• The product received is not the same variant, model, or color that was ordered.

To be eligible for a return, the issue must be reported within 12 hours of receiving the order.

Return Process

1. The customer must contact our support team within 12 hours of delivery.

2. Our team will provide the return shipping address.

3. The customer must ship the watch back to the provided address.

4. Once received, our inspection team will examine the product.

5. If the product passes inspection, the refund will be issued through online bank transfer.

Inspection Conditions

During inspection, we will check for:

• Empty packages

• Physical damage caused by the customer

• Product swapping

• Missing accessories or packaging

• Any signs of misuse or tampering

If the returned product does not pass inspection, the refund request may be rejected